Last updated: 11.06.2026
These Website Terms of Use (“Terms of Use”) govern your access to and use of https://globalexposupport.com (the “Website”), operated by Iuliia Bochkareva trading as Global Expo Support (“we”, “us”, “our”). By accessing or using the Website, you agree to these Terms of Use. If you do not agree, please do not use the Website.
These Terms of Use govern use of the Website only. The provision of our services to clients is governed by our Terms and Conditions of Service. If there is any conflict between these Terms of Use and the Terms and Conditions of Service in relation to services we provide to you, the Terms and Conditions of Service prevail.
You may use the Website only for lawful purposes. You must not:
We may suspend or terminate your access to the Website if you breach these Terms of Use.
The content of the Website is provided for general information about our services only. It does not constitute professional, legal, financial, customs, tax or logistics advice, and it should not be relied upon as such. Specific advice should be sought in relation to your particular circumstances. Quotations, indicative timelines, service descriptions and case studies on the Website are illustrative and do not constitute a contractual offer.
We take reasonable care to ensure the information on the Website is accurate and up to date, but we make no representations, warranties or guarantees, whether express or implied, that the content is accurate, complete or current. We may update, change or remove content at any time without notice.
The Website is provided “as is” and “as available”. We do not guarantee that the Website will be uninterrupted, error-free, secure or free from viruses. We may suspend, withdraw or restrict the availability of all or part of the Website for business or operational reasons.
We are the owner or licensee of all intellectual property rights in the Website and its content, including text, graphics, logos, page layouts, diagrams and downloadable materials. These works are protected by copyright, trade mark and other intellectual property laws. You may view, download and print content from the Website for your internal business evaluation of our services, provided you do not modify it and you retain all proprietary notices. Any other use, including reproduction, republication or commercial exploitation, requires our prior written consent. Further details are set out in our Intellectual Property Policy.
Where the Website contains links to third-party websites or resources, these are provided for information only. We have no control over, and accept no responsibility for, the content or availability of third-party websites. You may link to our homepage in a way that is fair and legal and does not damage or take advantage of our reputation, but you must not suggest any form of association, approval or endorsement on our part where none exists. We may withdraw linking permission at any time.
Nothing in these Terms of Use excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.
Subject to the foregoing: (a) we exclude all implied conditions, warranties, representations and other terms that may apply to the Website or its content; and (b) we will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising under or in connection with the use of, or inability to use, the Website, or the use of or reliance on any content displayed on the Website. In particular, we will not be liable for loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
If you are acting as a consumer, nothing in these Terms of Use affects your statutory rights.
These Terms of Use, their subject matter and formation are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them, except that if you are a consumer resident elsewhere you may benefit from mandatory protections and jurisdiction rules of your country of residence. If any provision of these Terms of Use is found to be invalid, the remaining provisions remain in full force. We may revise these Terms of Use at any time by amending this page; please check this page from time to time.
Last updated: 11.06.2026
These Terms and Conditions of Service (the “Terms”) govern the provision of exhibition and event support services by Iuliia Bochkareva trading as Global Expo Support (“Global Expo Support”, “we”, “us”, “our”) to the client identified in the relevant Proposal (“Client”, “you”, “your”). Upon incorporation of the business, references to Global Expo Support will be read as references to the incorporated company, and these Terms will be updated to reflect its company name, registration number and registered office.
Our services are provided to businesses. By engaging us, you confirm that you are acting in the course of a business and not as a consumer, unless we expressly agree otherwise in writing. Where we agree to provide services to a consumer, the consumer-specific provisions in clause 2.17 apply.
A Proposal is an invitation to engage our Services and remains open for acceptance for 30 days unless stated otherwise. A binding Contract is formed when: (a) you accept the Proposal in writing (including by email); (b) you pay any deposit or initial instalment specified in the Proposal; or (c) we begin providing the Services at your request, whichever occurs first. These Terms apply to the exclusion of any terms that you seek to impose or incorporate, including any terms in your purchase order. If there is a conflict between the Proposal and these Terms, the Proposal prevails for that project.
You acknowledge and agree that:
We will: (a) provide the Services with reasonable skill and care and in accordance with good industry practice; (b) allocate a named point of contact for your project; (c) keep you reasonably informed of material developments, risks and decisions requiring your input; (d) follow your reasonable instructions, provided they are lawful and within the agreed scope; and (e) notify you promptly if we become aware of any matter likely to cause material delay or cost increase.
We may use subcontractors or freelance personnel to assist in delivering the Services, and we remain responsible for the coordination work they perform on our behalf.
Any dates, deadlines or timelines we provide are estimates given in good faith. Time is not of the essence in the performance of the Services. Exhibition projects depend on third parties, venues and authorities outside our control, and we do not guarantee that any particular date will be met.
You will: (a) provide accurate, complete and timely information, materials, artwork, content and approvals required for the project; (b) ensure that any individual instructing us on your behalf is authorised to do so; (c) make decisions and grant approvals within the timeframes reasonably required to keep the project on schedule; (d) comply with the rules, deadlines and requirements of the relevant venue, event organiser and authorities, as communicated to you; (e) ensure that all materials, artwork, branding and products you supply comply with applicable laws and do not infringe third-party rights; and (f) pay the Fees and any agreed Third-Party Costs on time.
You acknowledge that delays or failures in performing your obligations may cause delay, additional cost (including Supplier surcharges, express shipping and late-order premiums) or loss of services, for which we are not responsible. Any resulting additional costs are payable by you.
Unless stated otherwise in the Proposal: (a) Fees are fixed for the scope described in the Proposal and exclude Third-Party Costs, taxes and duties; (b) a non-refundable deposit or first instalment may be payable before work begins; (c) invoices are payable within 14 days of the invoice date, in the currency stated in the Proposal, by bank transfer or any other method we make available; (d) where payment is made in a different currency, you bear all exchange-rate differences and transfer charges; and (e) all amounts are exclusive of VAT and any other applicable sales taxes, which will be added where required by law.
If any amount is overdue, we may: charge interest at 8% per annum above the Bank of England base rate, together with compensation, under the Late Payment of Commercial Debts (Interest) Act 1998; suspend the Services until payment is received; and withhold the placing or confirmation of Supplier orders. We are not responsible for any consequence of suspension or of Supplier orders not being placed due to late payment.
Either party may propose changes to the scope of the Services. Changes are effective only when agreed in writing (email is sufficient), together with any adjustment to the Fees and timelines. Work outside the agreed scope, including additional revisions, additional supplier searches, or support beyond the agreed event dates, will be charged at our then-current rates or as otherwise agreed.
Further to clause 2.4: (a) we will exercise reasonable skill and care in identifying and recommending Suppliers, but we do not warrant or guarantee any Supplier’s performance, solvency, quality, safety or compliance; (b) Supplier terms and conditions, including their cancellation, liability and insurance terms, apply to the goods and services they provide, and you are responsible for reviewing and accepting those terms; (c) we are not liable for any act, omission, delay, defect, damage, loss, insolvency or failure of any Supplier, venue, event organiser, carrier or customs authority; and (d) where a Supplier fails to perform, we will, as part of the Services, use reasonable endeavours to assist you in finding a replacement or pursuing a remedy under the Supplier’s terms, but any associated costs are Third-Party Costs payable by you.
Logistics coordination is provided on the basis that: (a) carriage of goods is performed by third-party carriers and freight forwarders under their own terms, which commonly limit liability by weight or package and may incorporate international conventions; (b) you are responsible for the accuracy of shipping documentation, customs declarations, product classifications, values, certificates and licences relating to your goods, and for all duties, taxes, deposits (including ATA Carnet obligations) and customs charges; (c) we will use reasonable skill and care in coordinating shipping and customs processes and communicating requirements to you, but we do not act as a customs broker and do not provide customs, tax or legal advice; and (d) you are strongly advised to insure your goods, stand materials and merchandise for transit and for the duration of the event, as we do not provide or arrange insurance and accept no liability for loss of or damage to goods.
Each party retains its pre-existing intellectual property. You grant us, and authorise us to grant Suppliers, a non-exclusive licence to use your trade marks, branding, artwork and materials solely for the purpose of delivering the project. Intellectual property in design work created by third-party designers is governed by the relevant designer’s terms; we will use reasonable endeavours to ensure that rights or licences appropriate to your intended use are obtained, but we do not warrant the scope of rights granted by third parties. Intellectual property in our own working documents, templates, checklists, processes and know-how remains ours; you receive a non-exclusive, non-transferable licence to use project deliverables we create for your internal business purposes and for the relevant event.
You warrant that materials you supply do not infringe any third party’s rights and comply with applicable laws, and you will indemnify us against losses, claims and costs arising from a breach of this warranty.
Each party will keep confidential all non-public information received from the other in connection with the project, and will use it only for the project, except where disclosure is required to Suppliers and advisers on a need-to-know basis, or by law or a regulator. This clause survives termination for 3 years. We may identify you as a client and describe the general nature of the project in our marketing (including case studies) unless you ask us in writing not to, in which case we will not do so.
Each party will comply with applicable data protection laws in connection with the Contract. Our processing of personal data is described in our Privacy Policy and Data Protection Notice. Where you provide us with personal data relating to your personnel or contacts, you confirm you are entitled to share it with us for the purposes of the project.
The provisions of our Refund and Cancellation Policy apply to cancellations and postponements and form part of these Terms. In addition: (a) either party may terminate the Contract immediately by written notice if the other commits a material breach that is not remedied within 14 days of notice, or becomes insolvent or ceases business; (b) we may terminate or suspend immediately if you fail to pay any amount when due and fail to pay within 7 days of a reminder; and (c) on termination, you will pay all Fees for Services performed up to termination, all committed Third-Party Costs and Supplier cancellation charges, and any non-refundable amounts set out in the Refund and Cancellation Policy. Clauses intended to survive termination, including liability, confidentiality and governing law provisions, will survive.
Neither party is liable for failure or delay in performing its obligations (other than payment obligations) caused by events beyond its reasonable control, including: cancellation, postponement, curtailment or relocation of the exhibition or event by the organiser or venue; venue closure or restrictions; epidemics, pandemics and public health measures; government action, sanctions, import or export restrictions and border closures; war, terrorism and civil unrest; natural disasters and extreme weather; fire and flood; strikes and industrial action (including at ports, airports, carriers and venues); customs delays; failures of utilities, transport networks or telecommunications; and failure or insolvency of Suppliers caused by such events (“Force Majeure”).
If a Force Majeure event occurs: (a) the affected party will notify the other promptly and use reasonable endeavours to mitigate its effects; (b) timelines will be extended by a reasonable period; (c) Fees for Services already performed remain payable, and committed Third-Party Costs remain payable in accordance with Supplier and organiser terms; and (d) if the event continues for more than 60 days, either party may terminate the Contract on written notice, in which case the Refund and Cancellation Policy applies. We are not responsible for whether, and on what terms, organisers, venues or Suppliers offer refunds, credits or transfers in Force Majeure situations, but we will use reasonable endeavours to assist you in seeking them.
This clause 2.16 sets out our entire liability to you in connection with the Contract.
Nothing in the Contract limits or excludes liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be limited or excluded.
Subject to the above: (a) we are not liable for any loss of profit, loss of revenue, loss of sales or business, loss of anticipated savings, loss of opportunity, loss of goodwill or reputation, wasted expenditure (including event participation costs, travel, accommodation, sponsorship and marketing spend), loss or corruption of data, or any indirect or consequential loss, in each case whether arising in contract, tort (including negligence), breach of statutory duty or otherwise; (b) we are not liable for acts, omissions, delays, defects or failures of Suppliers, venues, event organisers, carriers, customs or other authorities, or for the cancellation, postponement or alteration of any event; (c) we are not liable for loss of or damage to goods, stand materials, merchandise or equipment, which should be insured by you; and (d) our total aggregate liability to you arising out of or in connection with the Contract, however arising, is limited to 100% of the Fees paid or payable by you for the specific project giving rise to the claim.
Any claim must be notified to us in writing within 6 months of the date on which you became aware, or ought reasonably to have become aware, of the circumstances giving rise to it, and in any event within 12 months of the end of the relevant event. The Fees have been set on the basis of the limitations in this clause, which both parties agree are reasonable given the nature of coordination services and the parties’ respective abilities to insure.
If, exceptionally, we agree in writing to provide Services to you as a consumer: nothing in these Terms affects your statutory rights, including under the Consumer Rights Act 2015, which requires services to be performed with reasonable care and skill; you may have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as described in our Refund and Cancellation Policy; the limitations in clause 2.16 apply only to the extent permitted by consumer law; and the courts of your country of residence may have jurisdiction in accordance with applicable law.
Last updated: 11.06.2026
This Policy forms part of our Terms and Conditions of Service and applies to all projects unless the Proposal states otherwise.
You may cancel a project at any time by written notice. The following charges apply, calculated by reference to the scheduled first day of the event:
In all cases you remain liable for all Third-Party Costs already incurred or committed on your behalf, including Supplier cancellation charges, non-refundable bookings and restocking or disposal costs. We will use reasonable endeavours to minimise these charges and to recover any refundable amounts from Suppliers on your behalf.
If you postpone a project, or the event is rescheduled by the organiser, we will where reasonably practicable transfer the engagement to the new date. A postponement fee may apply to cover re-planning work, and any Supplier rebooking charges are Third-Party Costs payable by you. If we are unavailable for the new date, or no new date is set within 6 months, the postponement is treated as a cancellation under clause 3.2, applied by reference to the date of postponement.
If the event is cancelled, curtailed or relocated by the organiser or venue, or cannot proceed due to a Force Majeure event: (a) Fees for Services performed up to that point remain payable; (b) we will, at your option, either apply any remaining unearned Fees as a credit against a future project within 12 months, or refund the unearned portion of Fees paid, calculated on the basis of work performed; and (c) recovery of Third-Party Costs depends entirely on the terms of the relevant organiser, venue or Supplier; we will use reasonable endeavours to assist you in seeking refunds, credits or transfers, but we do not guarantee any recovery and are not liable for amounts that are not recoverable.
We may cancel a project: (a) in accordance with the termination provisions of the Terms and Conditions of Service; or (b) for any other reason on written notice, in which case we will refund all Fees paid for Services not yet performed, and this refund is the limit of our liability for such cancellation, in accordance with clause 2.16 of the Terms and Conditions of Service.
Approved refunds are paid within 14 days of being agreed, to the account or payment method from which payment was made, in the original currency. We are not responsible for exchange-rate movements or bank charges applied to refunds. If online payment functionality is introduced on the Website, refunds will be processed through the original payment processor and this Policy will be updated if required.
If we have expressly agreed to provide services to you as a consumer, you may have the right to cancel within 14 days of the contract being formed without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to begin work within the 14-day period, you may be charged for the value of services provided before cancellation, and the right to cancel is lost once the services have been fully performed. Nothing in this Policy affects consumers’ statutory rights, including the right to remedies where services are not performed with reasonable care and skill.
Your trusted partner for exhibition coordination, supplier management and event logistics across Europe and the UK.
© 2026 All Rights Reserved.